Microsoft Grills Users with Surveys to Explain OneDrive App Closure – Neowin Report

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Microsoft Grills Users with Surveys to Explain OneDrive App Closure - Neowin Report
(Image: GERARD JULIEN/AFP via Getty Images)

Microsoft appears to be annoying users who want to close the pre-installed OneDrive cloud storage app in Windows with a recent survey, in which the company demands an explanation for shutting down the application. According to a report by Neowin, Microsoft does not allow the closure of OneDrive until one of the predefined responses is selected.

In the associated pop-up, the software giant informs users that their files will no longer synchronize after the OneDrive app is closed. Consequently, users will not be able to see changes across multiple devices. The message seems to appear starting from OneDrive version 23.214.1015.0001.

Closing without providing feedback is not an option
As possible reasons for closing OneDrive, Microsoft offers the following response options:

  • I don’t want OneDrive running all the time.
  • I don’t know what OneDrive is.
  • I don’t use OneDrive.
  • I’m trying to resolve an issue with OneDrive.
  • I’m trying to speed up my computer.
  • I receive too many notifications.
  • Something else.

The company has not provided an option to close OneDrive without selecting a reason. The “Close OneDrive” button integrated into the pop-up appears to become active only after a response is chosen, as indicated by screenshots shared by Neowin.

Microsoft has embraced surveys
Recently, Microsoft started confronting users who want to download Google Chrome with a survey when using the Edge browser. In this case as well, the company seeks a reason for the browser switch.

Surveys of this kind primarily show one thing about Microsoft: the company seems to struggle with accepting that some users prefer applications and tools from other providers. Let’s hope the company doesn’t start demanding explanations when users simply want to shut down their Windows system in the near future.

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Mark Brannon
Tech journalist Mark Brannon explores the digital frontier, delivering engaging news and in-depth features on cutting-edge innovations and industry developments.